Frequently Asked Questions

Everything you need to know about shopping with Cooper & Co.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

Cooper & Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Are your products covered by a warranty?

Most of our premium goods come with a 1-year limited manufacturer's warranty against defects. Please check the specific product page for detailed warranty information.